Subscription & Cancellation Policy - EasyDown

Last updated: September 3, 2026

This policy applies to EasyDown monthly and annual API credit subscriptions. One-time credit packs remain available under their purchase terms.

1. Plans and Automatic Renewal

Monthly Starter is $9.99 for 1,000 credits, Monthly Pro is $29.99 for 5,000 credits, and Monthly Business is $99.99 for 20,000 credits per month.

Annual Starter is $99.99 for 12,000 credits, Annual Pro is $299.99 for 60,000 credits, and Annual Business is $999.99 for 240,000 credits per year. Stripe automatically charges the selected plan monthly or annually until cancellation. Taxes or payment-provider adjustments, if applicable, are shown before payment.

Credits are issued only after Stripe confirms the corresponding invoice as paid. A failed or pending invoice does not issue credits.

2. Rollover and Expiry

Subscription credits are recorded separately from one-time purchases and signup credits. Paid monthly grants can accumulate while the subscription remains continuous, but each grant expires 12 months after its successful payment date. Annual credits are issued in full after each successful annual payment and expire 12 months later; unused annual credits do not roll into the next subscription year. Credits that expire soonest are consumed first.

3. Cancellation, Failed Payments and Lapse

An ordinary cancellation takes effect at the end of the already-paid billing period. Remaining subscription credits may be used until that period ends. If a renewal payment fails, we provide a 7-day payment-recovery period: existing subscription credits remain usable, but no new credits are issued until payment succeeds.

When the subscription reaches canceled, unpaid, or otherwise lapses after the recovery period, all remaining subscription credits are cleared. One-time purchase credits and signup credits are not cleared. Restoring service after a lapse starts a new continuity period and does not restore cleared credits.

4. Plan Changes

Plan changes, including monthly-to-annual and annual-to-monthly changes, take effect at the end of the current paid billing period. They are not prorated and do not issue the new plan's credits early. Customer Portal may be used for payment methods, invoices, and end-of-period cancellation.

5. Refunds

Each initial or renewal payment may be fully refunded within 7 days only if no successful credit-consuming API request occurs after that payment. A full subscription refund is returned to the original payment method, terminates the subscription, and clears all remaining subscription credits. Billing errors, unauthorized payments, partial refunds, disputes, and non-waivable legal rights are reviewed separately under the Refund Policy.

6. Contact

Email [email protected] from the address associated with your account. Do not send passwords, API keys, or complete card details.