Subscription & Cancellation Policy - EasyDown

Last updated: August 18, 2026

This policy applies to EasyDown monthly API credit subscriptions. One-time credit packs remain available under their purchase terms.

1. Plans and Automatic Renewal

Monthly Starter is $9.99 for 1,000 credits per month, Monthly Pro is $29.99 for 5,000 credits per month, and Monthly Business is $99.99 for 20,000 credits per month. Stripe automatically charges the selected plan each month until cancellation. Taxes or payment-provider adjustments, if applicable, are shown before payment.

Credits are issued only after Stripe confirms the corresponding invoice as paid. A failed or pending invoice does not issue credits.

2. Rollover and Expiry

Subscription credits are recorded separately from one-time purchases and signup credits. Unused subscription credits roll over while the subscription remains continuous, but each monthly grant expires 12 months after its own successful payment date. Credits that expire soonest are consumed first.

3. Cancellation, Failed Payments and Lapse

An ordinary cancellation takes effect at the end of the already-paid billing period. Remaining subscription credits may be used until that period ends. If a renewal payment fails, we provide a 7-day payment-recovery period: existing subscription credits remain usable, but no new credits are issued until payment succeeds.

When the subscription reaches canceled, unpaid, or otherwise lapses after the recovery period, all remaining subscription credits are cleared. One-time purchase credits and signup credits are not cleared. Restoring service after a lapse starts a new continuity period and does not restore cleared credits.

4. Plan Changes

Plan changes requested on the website take effect at the next billing period. They are not prorated and do not issue the new plan's credits early. Customer Portal may be used for payment methods, invoices, and end-of-period cancellation.

5. Refunds

Each initial or renewal payment may be fully refunded within 7 days only if no successful credit-consuming API request occurs after that payment. A full subscription refund is returned to the original payment method, terminates the subscription, and clears all remaining subscription credits. Billing errors, unauthorized payments, partial refunds, disputes, and non-waivable legal rights are reviewed separately under the Refund Policy.

6. Contact

Email [email protected] from the address associated with your account. Do not send passwords, API keys, or complete card details.