Refund Policy - Easydown

Last updated: August 18, 2026

This policy applies to paid Easydown one-time credit packs and each initial or renewal subscription payment. The public browser downloader remains free unless a page clearly states otherwise.

1. Unused Credit Packs

For purchases under this policy version, you may request a full refund within 7 days only if no API request has actually deducted credits after that purchase. Easydown reviews api_charge ledger entries recorded after the purchase time, whether the request delivered media or failed because of a confirmed content restriction; it does not assign later usage to a particular credit batch. Once credits have been deducted after purchase, the purchase is generally treated as used. Older purchases remain subject to the policy version accepted at checkout.

For subscriptions, a full refund returned to the original payment method immediately terminates the subscription and clears all remaining subscription credits. One-time and signup credits are unaffected. Partial refunds, abnormal payments and disputes are reviewed manually.

2. Billing Errors

Contact us promptly if you believe you were charged twice, charged an incorrect amount, or did not receive credits after a confirmed payment. We will review the Stripe payment record and the Easydown credit ledger. Unsupported requests, temporary failures, and unexplained empty results do not deduct credits; billing errors are reviewed separately.

3. How to Request a Refund

Email [email protected] from the address associated with your Easydown account. Include the payment date, amount, account email, and a brief explanation. Do not send passwords, API keys, or complete card details.

Approved refunds are returned to the original payment method. Bank processing time may vary, and any credits associated with a refunded purchase will be removed.

4. Chargebacks and Legal Rights

Please contact us before opening a payment dispute so we can investigate. Fraudulent or abusive disputes may result in account suspension. Nothing in this policy limits refund or consumer rights that cannot be waived under applicable law.